Node.jsis a server-side, asynchronous, event-driven runtime environment, that allows us to build a server-side application using javascript syntax with the most recent ES standards support.AWS API Gateway is a service that allows for creating and maintaining a scalable API service, which can interact with any other Amazon service (Lambda, S3, App running on ec2 instance, etc.) in the project.The AWS Lambda helped to place code that provides the addition of stylists’ services name from the database to DialogFlow AWS Lambda is the computing service that allows running code without creating, setting up, and managing servers.By integrating your live chat software with CRM, helpdesk software, and other databases, you can retrieve necessary information during Facebook Messenger live chat conversations and also push data received through chat sessions back to your databases.Prospects who reach out to you through Facebook Messenger aren't lost as they're stored in your live chat software.By connecting Facebook Messenger to your live chat, you can tag conversations for future reference.You can set up custom chatbots to automate your Facebook live chat query resolution.Incoming Facebook customer service live chat messages can be routed to the agents best suited to answer them.No messages fall through the cracks, because you get notified in your live chat app every time a customer reaches out on Facebook Messenger.Customers don't have to be online to receive your Facebook live chat messages.With Facebook Messenger live chat, you can tap into Facebook's large user base and extend your reach to engage with potential customers on a platform they are already familiar with.By connecting your Facebook business account to live chat, you get the best of both.īy integrating Facebook Messenger with your live chat software, you make the best of both these mediums of customer communication. Contacts who reach out to you through your website and mobile app live chat can be stored in your live chat software.īoth Facebook Messenger and live chat have a host of benefits and limitations. It's not possible to store the details of people who reach out to you via Facebook Messenger unless you plug in a third-party tool. Live chat software comes with a wide array of automation options like chatbots, proactive chat triggers, push notifications, and more.
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